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Open your account with clear privacy rules

m800 gives you a clear privacy path before you open an account: what data we ask for, why we use it, how cookies work and how payment records…

Account data useCookie choicesUPI privacy contextSupport contact path
m800 Open your account with clear privacy rules
CONTACT ROUTES

Browse privacy contact paths at m800

Privacy requests need a clear route because account data can include payment references, login records and identity checks. Use the contact path that matches your concern, and include the account email or phone number you used when joining. We may ask for extra proof before changing, sharing or deleting data so that another person cannot act on your account.

Team online

Email privacy team

Send privacy requests to [email protected] with your account email or phone number. Tell us whether you want access, correction, deletion or a cookie choice change, and we will route it to the right team.

Live chat privacy query

Use live chat when you need help finding the right privacy route. The chat team can explain what details to include, but sensitive account changes may move to email after identity checks.

Account form request

If you are already signed in, send a request through your account form. That route links your message to the account record and helps us verify payment references without asking for extra copies.

DATA CONTROLS

Switch privacy settings with clear records

Our privacy handling is built around records you can question and choices you can change.

Account data collected

We collect the details required to create and protect your account, such as your name, contact details, login history and…

Cookie choices

Cookies help remember your session, language choice and basic security state.

Payment records

UPI, Paytm and PhonePe activity creates transaction references, timestamps and account-matching details.

Security checks

Sign-in signals, one-time password attempts, device type and location estimates help us detect account misuse.

Retention windows

We keep data only as long as needed for account service, legal records, payment checks, dispute handling and security logs.

Correction requests

You can ask us to correct account details that are wrong or outdated.

Check privacy answers before account setup

These answers explain the privacy points we are asked about most often during account setup, payment checks and support contact. They focus on your rights, the data we collect, how we use cookies, when sharing happens and how to reach us if something in your account record needs attention.

We collect contact details, account credentials, verification status, device signals and payment references needed to run your account. We may also keep support messages so we can answer later privacy or account queries accurately.

Payment records include reference numbers, timing, amount, channel and account-matching details. We use them to confirm transactions, resolve payment questions and keep records required by law or payment partners.

Yes. Send a request through [email protected] or the signed-in account form. We will confirm your identity first, then share the data we can provide under the law that applies.

You can ask us to delete account data, and we will act where the law allows. Some payment, security or dispute records may need to stay for a defined period before removal.

We share limited data with partners who help process payments, host systems, run security checks or provide support tools. They are expected to use that data only for the service they provide to us.

You can adjust many cookie choices in your browser. If you need help understanding cookies linked to your account session, contact support and we will explain what each setting affects.

Access and eligibility depend on local law and are available where local law permits. Privacy requests are handled under the law that applies to your account, region and the data involved.